• We ship all of our products internationally.
  • All orders are shipped either via USPS, DHL Global Mail or POST MALAYSIA.
  • Shipping fees are not refundable under any circumstance.
  • All “In stock” items are shipped within a week from when they are received. “Out of Stock” items are noted on TURBULENTLABS.COM product and detail pages and will ship as they become available.
  • We primarily use USPS to deliver our orders for cables and POST MALAYSIA or DHL Global Mail to ship headbands and cups.


  • Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
  • Returns will be accepted only if the return is sent within fifteen (15) days of the delivery confirmation date.
  • A full refund of the purchase price, excluding the shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped.
  • We do not refund shipping costs or credit card fees. They will be deducted from the total amount of your refund.


  • Payment methods are through PayPal or a credit card via PayPal.
  • If you have a PayPal verified account this will make ordering go much smoother. If your account is not verified, Paypal has a credit card payment service.
  • If your address does not match there will be a delay in shipping your item, if your address is unconfirmed your order will be delayed in shipping. This is to confirm the payment is not fraudulent.
  • TURBULENT LABS  has the right to refund any payment which does not comply with address verification matching.